Some answers to common questions about Elderflower Fields. Lots of practical information here, but if there’s something you can’t find the answer to, then please get in touch.
Questions About Tickets:
Tickets are available only through the ticket page of this website, via our ticketing partner, Ticketsellers. There will be no ticket sales whatsoever on the gate.
Yep. We hate additional fees as much as you, which is why we’ve picked a ticket agent with low fees. Each ticket will incur an additional booking fee and transaction fee which is shown next to the ticket price on the ticket page.
Yes. We have now introduced tickets for car parking. Tickets are free for your first car, but you must pre-purchase from the ticket shop when you buy your festival tickets. Please consider making a contribution to the Energy Revolution to balance your carbon emissions.
Yes. Children aged between 3 and 16 require a child ticket which will allow them access to all the dedicated kids sports and activities. For children under 3, you must purchase an Under 3s ticket. Child tickets should be purchased based on how old the child will be at the festival.
Tickets are delivered to the email address entered during the booking process. These will be sent out closer to the festival. Please bring your e-tickets with you when you arrive at the festival, preferably on your phone or tablet, and we’ll scan them at the gate and exchange for wristbands. If you don’t see your tickets in your inbox, please check your spam folders.
Unfortunately we are not able to refund tickets that can no longer be used. You are however allowed to sell or gift your tickets to friends etc.
Yes, as long as you still have your wristband on and only do so within the opening times of the festival site (see below).
No. There will be absolutely no gate sales whatsoever. If you do not have a valid ticket when you arrive at the festival, you will not be able to enter the site.
A small number of Saturday day tickets will go on sale in March.
Opening Times and Other Timings:
Gates open on Friday 29th May at 12 noon. Please do not arrive at the festival before 11am as you will not be allowed into the car park before this time. Last entry to the site will be at 10pm.
On Saturday the site will open at 9am and close again at 10pm. You will only be allowed to enter or leave the festival site during these times.
On Sunday the festival programme finishes at 2.30pm and the site closes completely at 5pm – you must be packed down and off site by this time.
Performances start from about 5pm on the Friday. On Saturday there are activities from early in the morning, but the main schedule of performers on the stages starts at around 11am.
The Dragonfly Stage stops completely at 11pm each night. The Courtyard Stage stops at 10pm.
After 11pm there is very low level music in our main bars, but the campsites will be fairly quiet.
Probably the easiest way to get to the festival is to drive, but if at all possible we would encourage you to consider using public transport or lift sharing. Details of trains, taxis and busses can be found on the travel page here.
Please remember that you need to buy a free car park ticket if you intend to arrive by car.
Nothing. Parking is free for one car per family.
Travel accounts for up to 80% of the emissions generated by the festival, so we ask that you consider balancing your travel through the Energy Revolution which you can do at the same time as buying your tickets.
Yes – there will be disabled parking spaces close to the festival entrance for blue badge holders. If you need to drive your car on site to be able to camp you will be allowed to pitch in the camper van area. Please see the Accessibility page for more information.
Camping & Accommodation:
The main camping field is quite spacious so there is a good chance you will be able to camp with your friends and have plenty of room to spread out, but we recommend arriving early to ensure this as we cannot reserve spaces.
Please do not bring gazebos as they take up too much room.
Not ordinarily. The standard camping fields are in a different area to the live in vehicle areas.
If you have purchased a live in vehicle pitch, you are allowed up to one additional tent or gazebo within your pitch. Both live in vehicle and tent must be contained within your marked pitch (6m x 9m) and you are only allowed one vehicle per pitch.
Yes. You must buy a Live-in vehicle pitch ticket in advance for your camper van or caravan – they will not be available on the gate and if you turn up without a ticket you’ll have to park in the main car park.
Trailer tents which require a vehicle to tow them, caravans or other live in vehicles also require a Live-in vehicle pass.
You are allowed your own fire pits or barbecues provided they are raised off the ground, but you are not allowed to build any other type of campfire or take wood from anywhere on the site.
No. Please do not bring additional gazebos or large awnings. The campsites are spacious, but there is not enough room if everyone also brings gazebos. Please be considerate towards your fellow campers. and only take the room you need for your tent.
Yes, this is allowed but please do not bring any glass and be mindful of how much rubbish you are creating. We have asked all our food providers to make their meals affordable (as well as good quality).
Please also remember that you will have to carry all of your equipment from the car park to the campsites, so we suggest you just bring a few essentials and enjoy the huge range of wonderful food and drink available from our vendors and bars.
Barbecues and gas camp stoves are allowed but please don’t bring any petrol stoves. Also make sure they are raised off the grass and are well away from tents.
Please don’t bring disposable barbecues – they are very difficult to recycle and not very sustainable (or very good at cooking food in our opinion…).
About The Festival Site:
Yes, but it can be patchy and depends on your network provider. If you think you will need mobile internet coverage it’s best to check with your provider first.
Unfortunately there is no cash point on site, but all our vendors and bars accept card payments.
Please ensure you bring enough cash with you.
Sorry – no animals are allowed anywhere on the estate. You’ll have to find a dog sitter for Fido.
Yes, we have a dedicated first aid centre on site, run by professional event medics. Their location at the festival will be shown on the site map which will be available in May.
Yes. The Info Tent will offer mobile phone charging for a small fee.